Your Knowledge Base Is Lying to You (And Taking Your AI Down With It)
Featured article
AI systems can be a force multiplier for support agents, but the affect will only be as good as the knowledge feeding the AI.
Search is Dead. Your KB Needs to Talk Back.
In
Knowledge Management
By
John Kanarowski
With the era of search bars phasing out, in order to stay competitive your organization must have the ability to "talk" to your KB - and have it talk back.
.svg){kind=icon}
