Ever wish you could talk to your knowledge base?
(and it would answer)
Implicit's Knowledge Layer connects your product expertise from wherever it sits in your organization, so employees and customers can receive instant, accurate, context-rich insights.
Elevate your knowledge base by connecting all product sources
Get the most out of your knowledge base. Connecting all of your knowledge sources provides instant access to the most up-to-date information about your products, allowing highly accurate responses to quickly resolve issues.
Knowledge Extractor
Captures and structures information from knowledge bases, documentation, support tickets, and forums.
Knowledge Graph
Organizes products, issues, documents, and their relationships for deeper understanding.
Graph + RAG
Ensures AI responses are contextually accurate using retrieval-augmented generation (RAG).
AI That Truly Understands Your Products & Issues
How Implicit Ensures Accuracy:
Extracts & Structures Knowledge
Converts unstructured data into a structured knowledge graph for precise AI responses.
Asks the Right Questions
Clarifies inquiries to ensure accurate answers.
Mimics Expert Thinking (CoT Reasoning)
Identifies key elements, retrieves relevant data, and generates structured responses.
Synthesizes Information
Summarizes content from multiple sources for reliable answers.
Automate taxonomy generation and data labeling
Organize your product expertise with automated taxonomy generation and data labeling to build a robust knowledge graph that delivers the same expert-level context as your best agents.
View your knowledge graph statistcis, entity relationships, and authoritative vs. ghost products and situations at any time.
Receive a live view of the accuracy and freshness of your KB content
Content Analytics provides a complete lens into how your KB content is performing, including answer accuracy, usage trends, and product diagnostics. Discover where your support knowledge is strong, where it’s missing, and what’s driving customer behavior.
