implicit solutions
Product Support Made Easy for Product Companies with Large & Interconnected Catalogs
A self-service chatbot or agent-assist copilot built on your private data and knowledge assets that is a true expert on your product catalog and all of the issues that could arise with your products. Implicit speaks with the same empathy and mastery as your best technicians.
Managing Complex Product Information for Customer Support
For companies with large and interconnected product catalogs, delivering top-tier customer support is an ongoing challenge.
Product companies must handle:
- Vast product portfolios
- Intricate technical specifications
- Compatibility issues
- Evolving firmware or software updates
As a result, support teams struggle with:
- Fragmented documentation
- Inconsistent knowledge bases
- Overwhelming volume of customer inquiries
1.
The Complexity of Modern Product Support
AI-Powered Knowledge Management & Support for Product Companies
- Implicit’s AI-driven Knowledge and Support Platform is designed to transform how product companies manage and deliver customer support. By automatically extracting, structuring, and organizing product information into a cohesive knowledge graph, Implicit provides both customers and support agents with instant, accurate answers tailored to each product’s unique specifications, compatibility, and troubleshooting steps.
Key Benefits of Implicit for Product Companies
Implicit’s AI retrieves product-specific details, warranty information, firmware updates, and troubleshooting guides in real-time, reducing reliance on manual searches.
Implicit’s AI understands complex product ecosystems, identifying interdependencies (e.g., accessory compatibility, software integrations) and providing accurate recommendations.
Support agents can quickly access structured product data, cutting down onboarding time and minimizing reliance on tribal knowledge.
Customers can resolve common questions independently with AI-powered self-service assistants, lowering case volume and enhancing customer satisfaction.
The AI ensures support responses are accurate, up-to-date, and sourced from verified product documentation, reducing misinformation and repeat inquiries.
Whether a company launches 10 or 1,000 new products annually, Implicit scales effortlessly, ensuring support quality remains high without an equivalent increase in overhead.
2.
How Implicit Solves the Support Challenge
Why Implicit Over In-House Solutions?
- Building an in-house AI-powered knowledge system requires significant investment in a number of different areas, including (but very likely not limited to):
Extracting and dynamically organizing product data is complex and time-consuming.
AI must be continuously updated with new product releases, compatibility changes, and support insights.
A fully functional internal solution could take years to perfect, while Implicit delivers immediate, turnkey AI-driven support. By choosing Implicit, companies gain instant access to industry-leading AI without diverting internal resources from core product innovation.
3.
Why You Shouldn’t Build It Yourself
Why Implicit Over Salesforce, Zendesk, Or Other Similar Solutions?
- While platforms like Salesforce Service Cloud and Zendesk offer ticketing and basic AI chatbots, they fall short in managing extensive product catalogs and their interconnected complexities. These tools often:
They store information but lack dynamic structuring and intelligent organization for product compatibility and updates.
Generic AI chatbots fail to grasp technical specifications, compatibility rules, or firmware/software interrelations.
They require manual input and updates, whereas Implicit automates knowledge extraction from diverse repositories.
While effective for case management, they do not enhance the actual intelligence of product support interactions like Implicit does.
