Case Studies

Explore how companies use Implicit to deliver accurate answers faster, and drive CSAT, FCR, and retention.

Cybersecurity Firm Experiences 20%+ Increase in CSAT Using Implicit's AI Platform For Incident Response

Cybersecurity Firm Experiences 20%+ Increase in CSAT Using Implicit's AI Platform For Incident Response

"Walled Garden" AI solution to transform raw alerts into curated, context-rich summaries delivered directly to Customer Success Consultants.

Cybersecurity Firm Experiences 20%+ Increase in CSAT Using Implicit's AI Platform For Incident Response
Consumer Electronics Copilot Case Study

Technology Leader Sees 25% Improvement In Issue Resolution Rates by Enhancing Internal Support with Implicit's AI Platform

AI Copilot embedded in agent workflow leveraging a "Walled Garden" AI approach to enhance understanding and context, increase accuracy, and reduce hallucinations.

Consumer Electronics Copilot Case Study
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