Customer Insights Synthesis & Opportunity Identification
Unify customer feedback, call transcripts, tickets, and win/loss notes into an insight engine that surfaces themes, risks, and expansion opportunities.
What to include in your Knowledge Base
Call transcripts, support tickets, user interviews, NPS surveys, and sales loss reasons are unified into a single customer insight hub.
How to use the AI Navigator
Product teams ask questions like “What were the top five enterprise feature requests in Q4?” and receive source-backed summaries instantly.
How to use the Knowledge Graph
Visualize relationships between recurring customer pain points and gaps in the current product experience.
What you can create with Content Studio
Generate structured opportunity briefs and market sizing analyses grounded in real customer data.
Turn customer conversations, roadmap discussions, and technical inputs into structured PRDs, specs, and acceptance criteria in minutes.
What to include in your Knowledge Base
Customer conversations, competitive research, technical constraint docs, and design mocks are connected into one product workspace.
How to use the AI Navigator
Query past PRDs and related documentation to surface similar features, tradeoffs, and technical considerations.
What you can create with Content Studio
Generate a first-pass PRD complete with user stories, acceptance criteria, and dependencies in minutes.
How teams use Workspace Sharing
Share a centralized PRD workspace with engineering, design, and marketing for async collaboration.
Product Knowledge Distribution & Internal Enablement
Ensure Sales, CS, Support, and Engineering always have up-to-date product context, feature explanations, and launch messaging at their fingertips.
What to include in your Knowledge Base
Product specs, core use cases, pricing updates, release notes, and demo videos are maintained as the single source of truth.
How to use the AI Navigator
Create a shareable internal “Product Expert” that answers real-time questions for sales, support, and CS teams.
What you can create with Content Studio
Auto-generate sales talking points, support FAQs, and customer adoption playbooks directly from product documentation.
How teams use the Slack Integration
Enable teams to query product details instantly within Slack without hunting through docs.
Competitive Product Research & Strategy
Centralize competitor intel, battlecards, market analysis, and positioning docs into a workspace that informs roadmap and go-to-market strategy.
What to include in your Knowledge Base
Win/loss analysis, competitor documentation, comparison sheets, and captured website content are centralized into a competitive intel hub.
How to use the Chrome Extension
Capture and store competitor website content directly into your knowledge base during research.
How to use the AI Navigator
Ask questions like “How should we position against Competitor X on feature Y?” and receive structured, evidence-backed guidance.
How teams use the Slack Integration
Make competitive intelligence searchable in channels like #sales-engineering for real-time deal support.
Roadmap Communication & Transparency
Make roadmap priorities, trade-offs, and decision context instantly accessible across Sales, CS, Support, Marketing, and Engineering.
What to include in your Knowledge Base
Product strategy docs, roadmap rationales, prioritization frameworks, and planning notes are consolidated into one transparent source.
How to use the Chrome Extension
Capture and store competitor website content directly into your knowledge base during research.
How to use the Public AI Navigator
Share a company-wide “Product Roadmap Expert” that answers roadmap and prioritization questions in context.
What you can track with Analytics
Identify the most common roadmap questions to improve clarity, alignment, and communication.
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