Topic

Product Support

Walled Garden AI: 6 Reasons Your Support Teams Need This

Featured article

SaaS and product-centric companies with complex support needs are adopting a “walled garden” AI approach. This is a secure, curated environment where AI is trained only on relevant, high-quality, internal data - and nothing else.

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Articles in the topic

Walled Garden AI: 6 Reasons Your Support Teams Need This

Product Support

John Kanarowski

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5 Ways AI Can Supercharge Your Technical Support Team

Product Support

Tim LaBarge

AI tools aren't here to replace human agent support teams. What they can do is supercharge productivity, improve job satisfaction and retention, and make every human agent an expert from day one.

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What Will Change in Product Support and Knowledge Management in 2025?

Product Support

Tim LaBarge

2025 will see AI Product Support and AI Knowledge Management prioritize expertise and depth over breadth to drive customer loyalty, improve accuracy and performance, and reduce the high costs of AI.

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