The AI Knowledge Layer Playbook: A 5-Step Framework for Turning Documents into Trustworthy Answers

Choosing the Right LLM for the Job: How We Benchmarked Precision, Recall, and F1

Choosing the right LLM isn’t just important - it’s mission-critical to avoid hallucinations that lead to garbage in/garbage out.

Vertical AI Eats Accuracy for Breakfast

Generative AI models trained on the public internet are dazzling conversationalists, yet they are infamous for bluffing when the questions turn technical or complex.

From Zero to Value in 10 Days

Typical Knowledge Management deployments drag on for months, or even quarters. Implicit is fast, flexible, accurate, and helps you recognize value in days or weeks - not months or quarters.

Walled Garden AI: 6 Reasons Your Support Teams Need This

SaaS and product-centric companies with complex support needs are adopting a “walled garden” AI approach. This is a secure, curated environment where AI is trained only on relevant, high-quality, internal data - and nothing else.

Goodbye Tribal Knowledge: How AI Codifies What Your Best Agents Know

How AI Customer Support is Transforming the Modern Customer Service Experience