AI and Business

How to Build a Modern Support Team with a Knowledge Base and AI

You need AI to run a modern support team, but keeping the content of your KB clean is priority number one.

Vertical AI Eats Accuracy for Breakfast

Generative AI models trained on the public internet are dazzling conversationalists, yet they are infamous for bluffing when the questions turn technical or complex.

Goodbye Tribal Knowledge: How AI Codifies What Your Best Agents Know

How AI Customer Support is Transforming the Modern Customer Service Experience

Introducing Implicit: The Future of Product Expertise

AI Ripple Effect: Disruption of Businesses and Industries Will Continue in 2025

AI's impact extends far beyond tech. When DeepSeek’s R1 launched in Q1 2025, it shook global markets—Nvidia lost $600 billion in a day, and investors questioned the future of AI giants. But the ripples didn’t stop there. From breakthroughs to ethical dilemmas, AI is reshaping industries at an unprecedented pace.

Smarter, Targeted AI Models: A Sustainable Solution

By tailoring AI models to their intended use cases, companies can significantly reduce operational expenses while also improving performance and customer experience.

How Compute Costs Will Alter the Future of AI Innovation and Implementation

As compute costs rise, the question is no longer whether AI solutions are transformative, but rather how do we make them sustainable?