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John Kanarowski
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AI Privacy and Security
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And why “just tossing your docs into an LLM” is the new YOLO you absolutely shouldn’t YOLO.
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Knowledge Management
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MRO speed isn’t luck. It’s the compounding effect of ATA-mapped knowledge, effectivity, and step-wise guidance that respects the aircraft you’re actually touching.
GraphRAG
Accuracy isn’t a model problem, it’s a knowledge problem. The teams who win govern language and relationships, then let retrieval do surgical work.
With the era of search bars phasing out, in order to stay competitive your organization must have the ability to "talk" to your KB - and have it talk back.
AI systems can be a force multiplier for support agents, but the affect will only be as good as the knowledge feeding the AI.
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If you're having trouble with your AI, a bigger, stronger, faster model may not be the answer.
Building a strong Knowledge Layer is the most important investment a support organization can make when exploring AI.