10%
increase in first contact resolution rates
25%
increase in issue resolution rates
85%
improvement in answer accuracy and completeness
Why leading organizations choose Implicit over Decagon
Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.

Get the most out of your knowledge base
Leverage multiple sources to generate resolutions to customer problems, including private data, public data, and the knowledge of your technical support reps.

Deliver resolutions to customer problems with confidence
The underlying Implicit AI technology is proven to be 3x as accurate as generic LLMs. All responses are tied directly to a source, eliminating hallucinations.
Implicit vs. Decagon
Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.