IMPLICIT VS DECAGON

Implicit is built for ___________. Decagon is built for ________.

Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.

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10%

increase in first contact resolution rates

25%

increase in issue resolution rates

85%

improvement in answer accuracy and completeness

WHY IMPLICIT is better

Why leading organizations choose Implicit over Decagon

Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.

Get the most out of your knowledge base

Leverage multiple sources to generate resolutions to customer problems, including private data, public data, and the knowledge of your technical support reps.

Deliver resolutions to customer problems with confidence

The underlying Implicit AI technology is proven to be 3x as accurate as generic LLMs. All responses are tied directly to a source, eliminating hallucinations.

HOW WE COMPARE

Implicit vs. Decagon

Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.

Features
Implicit
Decagon
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Customer Service Rating
4.9
4.4
Price
$$
$$$$$
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