IMPLICIT VS DECAGON
Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.
10%
increase in first contact resolution rates
25%
increase in issue resolution rates
85%
improvement in answer accuracy and completeness
Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.
Leverage multiple sources to generate resolutions to customer problems, including private data, public data, and the knowledge of your technical support reps.
The underlying Implicit AI technology is proven to be 3x as accurate as generic LLMs. All responses are tied directly to a source, eliminating hallucinations.
Implicit Support is the easiest way to make all of your support agents experts from day 1, by identifying customer resolutions from all of your documentation, knowledge base articles, ticket resolutions, and other private data.
"I'm impressed by Implicit,"
"I'm impressed by Implicit, a company that uses Al to help find, target, and summarize information for the Dept. of Defense and do the same for our enterprise data sources (structured and unstructured)."
Ted Danner
/
Senior Director, Circuitry.ai
"Better than any results I’ve seen"
"Implicit’s generative AI produces accuracy and precision results that are better than any results I’ve seen to date across a wide swath of intelligence-focused technologies."
Terry Bush
/
General Partner, Wave Data
"I wish I had found Implicit years ago!"
"I wish I had found Implicit years ago! They are the first company I have evaluated that has true, dynamic Al technology that has been proven in other data-rich sectors."
Jason Payne
/
CEO, JP Strategy
