# Implicit

> Implicit is the trusted knowledge layer that delivers source-cited AI answers to both human workers and AI agents (via MCP and API) from one governed knowledge base. Every answer is grounded in the customer's own documentation and cited to its source, so teams get accurate, verifiable knowledge with no hallucinations. Implicit serves three verticals: aircraft maintenance (including military), commercial software technical support (initial beachhead via Zendesk), and industrial manufacturing field maintenance.

Implicit connects foundational AI models, enterprise search, and vertical workflow systems to one governed source of truth. Humans query it through the web app; AI agents query it through MCP and API. Core promise across the product: no hallucinations, ever — every answer traces back to the source document.

## Core pages

- [Homepage](https://www.implicit.cloud/): Your AI knowledge engine for maintenance and support — unify your knowledge base with one knowledge layer that serves both humans and AI agents.
- [Pricing](https://www.implicit.cloud/pricing): Start free and scale with the team. Tiers for support, maintenance, and military teams.
- [Compare Implicit](https://www.implicit.cloud/compare): How Implicit compares against generic AI assistants and legacy knowledge tools.
- [Sample Workspaces](https://www.implicit.cloud/sample-workspaces): Live example workspaces built for support, maintenance, and military teams.
- [Book a Demo](https://www.implicit.cloud/book-a-demo): Request a personalized demo.

## Verticals

- [Military Aircraft Maintenance AI](https://www.implicit.cloud/military): Grounded, mission-ready maintenance knowledge — fault isolation in seconds, cited to the source.
- [Zendesk AI Support](https://www.implicit.cloud/zendesk): An AI knowledge layer that plugs into an existing Zendesk environment for faster ticket resolution, faster agent ramp, and better internal search.
- [Agentic Technical Support](https://www.implicit.cloud/support): Scale software support without scaling headcount — every answer cited, governance built in, one source for humans and AI.
- [Industrial / Equipment Maintenance](https://www.implicit.cloud/maintenance): Unify equipment manuals, SOPs, and tribal knowledge into one assistant so technicians find the right answer the first time.

## Company

- [About](https://www.implicit.cloud/about): The team, advisors, investors, and partners behind Implicit.
- [Careers](https://www.implicit.cloud/careers): Open roles across engineering, design, and go-to-market.
- [Case Studies](https://www.implicit.cloud/case-studies): Customer stories on shipping faster resolutions, training new hires, and unifying operational knowledge.
- [Blog](https://www.implicit.cloud/blog): Ideas, research, and product updates on building grounded, trustworthy AI.

## Key articles

- [Why RAG isn't enough for GenAI apps](https://www.implicit.cloud/article/why-rag-isnt-enough-for-genai-apps)
- [Why AI hallucinates and how to fix it](https://www.implicit.cloud/article/why-ai-hallucinates-and-how-to-fix-it)
- [The AI knowledge layer playbook: trustworthy answers](https://www.implicit.cloud/article/the-ai-knowledge-layer-playbook-trustworthy-answers)
- [Entity intelligence is the missing link in AI](https://www.implicit.cloud/article/entity-intelligence-is-the-missing-link-in-ai)
- [Knowledge graph vs. entity graph](https://www.implicit.cloud/article/knowledge-graph-entity-graph)
- [Goodbye tribal knowledge: how AI codifies what your best agents know](https://www.implicit.cloud/article/goodbye-tribal-knowledge-how-ai-codifies-what-your-best-agents-know)
- [How to scale support without adding headcount](https://www.implicit.cloud/article/how-to-scale-support-without-adding-headcount)
- [The most transparent AI tools of 2026, ranked by transparency score](https://www.implicit.cloud/article/the-most-transparent-ai-tools-of-2026-ranked-by-transparency-score)

## Legal

- [Commercial Terms](https://www.implicit.cloud/legal/commercial-terms.html)
- [Consumer Terms](https://www.implicit.cloud/legal/consumer-terms.html)
- [Usage Policy](https://www.implicit.cloud/legal/usage-policy.html)
- [Privacy Agreement](https://www.implicit.cloud/legal/privacy.html)